题目内容
（请给出正确答案）
A.How to be a asuccessful language learner
B.He was a very successful teacher
C.The pub is open to any adult to enter
D.Everyone has different opinions
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更多“What the unit one main idea.()”相关的问题
M: Yes, urn, I think you can say we were among the pioneers.
W: So, with the experience of many years of trying to get it right, what would you define as the most important elements in providing successful customer services？
M: Mm... well, that's quite a difficult question, because so many factors are absolutely vital if you want to succeed, and success with the customer services, I might add, means doing everything you possibly can to please and keep customers.
W: Does that include the old idea that, for a company, the customer is always right？
M: Not exactly. The slogan that the customer is always right is rather simple, and unrealistic. I would say that, instead, the most important aim of a customer services unit is to encourage communication with customers, to actively seek feedback, including complaints, and to acknowledge all comments, good and bad, from customers because people like to be treated with respect.
W: Then what do you think are the most important factors for a company's success？
M: It seems to me that a company's success, in terms of good reputation and high profits, depends more on the relationship the company establishes with the customers. That relationship involves the company in consistently providing high-quality products and top-quality services.
W: So what you're saying is, in fact, very simply--basically, keeping customers happy depends on providing quality and encouraging communication.
M: Yes, but the essential factor is communication. A successful customer dervices unit is one that acts as a link between the company and the customer to ensure that the company can respond to the needs of the customer. After all, a company's success can only come from a satisfied customer.
(20)
A．Providing high-quality products for customers.
B．Providing good services for customers.
C．Doing everything you can to please and keep customers.
D．Establishing dialogues with the customers.
A.Argumentation
B.Description
C.Exposition
D.Narration
听力原文：M: Hello, Jane.
W: Hi, Peter. How are you？ It's been a long time since I' ye seen you. Don't you iive in the dorm anymore？
M: No, I moved our at the beginning of last semester.
W: Where are you living now'？
M: I moved to the Oak Creek apartments. I'm sharing a unit with three other people, one from Brazil, one from Japan, and one from Hong Kong.
W: That sounds interesting. How are you getting along with your roommates？
M: Everything is working out just fine, at least up to now. They all share the cooking and I do the shopping since I have
W: I guess that would work out. You must have all kinds of foods from different countries.
M: That's right. I'm really enjoying mealtime! But we've had a few other problems.
W: Like what？
M: Well, one was that we got confused when the first month's telephone bill came.
W: What happened？
M: We couldn't remember who had called each number, so we didn't know how much each person owed. After a lot of discussion, we each ended up paying for the calls we were sure of and dividing the rest equally. Now we all jot down the number whenever we make a call, especially the long distance calls, and we have no more telephone problems.
W: Hope it stays that way. I'd love to come over and meet your roommates sometime.
M: OK. How about coming for dinner？ I'll ask them about it and let you know.
W: Great.
(20)
A．Inviting foreign students to dinner.
B．Sharing a flat with foreign students.
C．Eating habits of foreign students.
D．Getting along with foreign students.
听力原文：M: Hello, Jane.
W: Hi, Peter. How are you？ It's been a long time since I've seen you. Don't you live in the dorm anymore？
M: No, I moved out at the beginning of last semester.
W: Where are you living now.
M: I moved to the Oak Creek apartments. I'm sharing a unit with three other people, one from Brazil, one from Japan, and one from Hong Kong.
W: That sounds interesting. How are you getting along with your roommates？
M: Everything is working out just fine, at least up to now. They all share the cooking and I do the shopping since I have car.
W: I guess that would work out. Yon must have all kinds of foods from different countries.
M: That's right. I'm really enjoying mealtime! But we've had a few other problems.
W: Like what？
M: Well, one was that we got confused when the first month's telephone bill came.
W: What happened？
M: We couldn't remember who had called each number, so we didn't know how much each person owed. Alter a lot of discussion, we each ceded up paying for the calls we were sure of and dividing the rest equally. Now we all jot down the number whenever we make a call, especially the long distance calls, and we have no more telephone problems.
W: Hope it stays that way. I'd love to come over and meet your roommates sometime.
M: OK. How about coming for dinner？ I'll ask them about it and let you know.
W: Great.
(20)
A．Inviting foreign students to dinner.
B．Eating habits of foreign students.
C．Sharing a flat with foreign students.
D．Getting along with foreign students.
W: I'd be happy to help you. What would you like to know？
M: First of all, how is the standard weight used？
W: Well, the people in our department use it to check the scales all over the country. We are a government agency, the department of weights and measures. It's our responsibility to see that all the scales measure a kilogram accurately so this is the way we use to adjust the scales.
M: How did you check the scales before？
W: We have an old standard weight that we used to use. It had to be replaced because it was imprecise. You see it was made of poor quality metal that was too porous. It absorbed too much moisture.
M: Oh. So when the weather was humid it weighed more and when it was dry it weighed less.
W: Exactly. And that variation can affect the standards of the whole country. So our department had the new weight made out of higher quality metal.
M: How much did it cost？
W: About 45,000 dollars.
M: 45,000 dollars？ For one kilogram weight？ That's more expensive than gold. Is it really worth that much？
W: I'm sure it is. Industries depend on our government agency to monitor the accuracy of scales so that when they buy and sell their products there is one standard. Think of the drug industry, for example, those companies rely on high accuracy scales to manufacture and package medicine.
(23)
A．How to care for precious metals.
B．A standard Unit for measuring weight.
C．The value of precious metals.
D．Using the metric system.
When talking about“one terawatt”，the author says that__________．
A.it is a small measuring unit of electricity
B.it is a great amount of electricity
C.it is the amount of C02 released when 7 billion people use electricity at the same time
D.it is equivalent to the number of bulbs that 7 billion people use
就下列情况，画出代表性的等产量线。每种情形的边际技术替代率怎样？
(1)一个企业可以全部采用全日制工人生产，也可采用全日制员工加兼职员工组合的方式。每当一个全日制员工离职，就必须雇佣更多的兼职员工，以保持产出不变。
(2)一个企业发现总能够用两单位劳动代替一单位资本而保持产出不变。
(3)一个企业要求两名全职工人操作工厂里的一台机器。
For each of the following examples, draw a representative isoquant. What can you say about the marginal rate of technical substitution in each case？
a A firm can hire only full - time employees to produce its output, or it can hire some combi-nation of full-time and part - time employees. For each full - time. worker let go, the firm must hire ban increasing number of temporary employees to maintain the same level of output.
b. A firm finds that it can always trade two units of labor for one unit of capital and still keep output constant.
c. A firm requires exactly two full time workers to operate each piece of machinery in the factory.
When our population is so small that all our labor can be engaged in the group represented by A, productivity of labor (and therefore wages) will be at their maximum. When our population increases so that some of the labor will have to be set to work in group B, the wages of all labor must decline to the level of the productivity in that group. But no employer, without government aid, will yet be able to afford to hire labor to exploit the opportunities represented by C and D, unless there is a further increase in population.
But suppose that the political party in power holds the belief that we should produce every thing that we consume, that the opportunities represented by C and D should be exploited. The commodities that the industries composing C and D will produce have been hitherto obtained from abroad in exchange for commodities produced by A and B. The government now renders this difficulty by placing high duties upon the former class of commodities. This meads that workers in A and B must pay higher prices for what they buy, but do not receive higher prices for what they sell.
After the duty has gone into effect and the prices of commodities that can be produced by C and D have risen sufficiently, enterprisers will be able to hire labor at the wages prevailing in A and B, and establish industries in C and D. So far as the remaining laborers in A and B buy the products of C and D, the difference between the price which they pay for those products and the price that they would pay if they were permitted to import those products duty-free is a tax paid not to the government, but to the producers in C and D, to enable the latter to remain in business. It is an uncompensated deduction from the natural earnings of the laborers in A and B. Nor are the workers in C and D paid as much, estimated in purchasing power, as they would have received if they had been allowed to remain in A and B under the earlier conditions.
When C and D are established, workers in these industries______.
A．receive higher wages than do the workers in A and B
B．receive lower wages than do the workers in A and B
C．are not affected so adversely by the levying of duties as are workers in A and B
D．receive wages equal to those workers in A and B
