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Inviting others to _______________ is a way to improve relationships because in the
se activities people will see you at your best.
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更多“Inviting others to ___________…”相关的问题
Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say I don’t know, but it should always be followed up by but let me find out or possibly but this person will be able to assist you. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.
Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.
Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for.
1. The goal of customer service is to give customers an experience that meets their expectations.{T; F}
2. Leave your customer with an unanswered question is unacceptable.{T; F}
3. Both positive body language and negative body language are necessary in customer service.{T; F}
4. Eye contact is one of the most important aspects of positive body language.{T; F}
5. The underlined going the extra mile to help them in the last paragraph means going a long way to help them.{T; F}
听力原文： Purse snatching is an increasing common crime. There are estimated 50 to 100 purse snatchings each month in the New York City subways. One of the favored techniques is to stand between two subway cars and, as the train starts pulling out of the station, reach out and pull free a woman's purse.
Recently, a crime analysis officer for the New York Police Department found that purse stealing in Manhattan's top restaurants was up 5 percent over the previous year. When a woman puts her purse on a vacant chair at a table or at her feet beside her chair, she is inviting a purse snatcher to take it. Purse snatchers often work in pairs. When a target in a restaurant is sighted, one of them will create some kind of disturbance to gain the victim's attention. While the woman is looking away from her table, the actual snatcher will lift the purse. A popular technique is for the thief, man or woman, to carry an umbrella with the curved handle down. The umbrella handle suddenly hooks the bag and in an instant it is on the thief's wrist or under the coat over his arm if he is a man, and on its way out of the restaurant. Police advise that women in restaurants keep their purses either on their laps or on the floor between their legs.
Other purse snatchers who operate in theaters are called "seat tippers", victimizing women who put their purses down on an adjacent empty seat. Yet others specialize in snatching purses from ladies' rooms. When a woman is in a toilet stall, her purse should never be placed on the floor or hung on the coat hook on the door.
(33)
A．Officials from the New York Police Department.
B．Officials from the New York federal government.
C．Officials from the New York local government.
D．Americans working in subway and restaurants.
You might not realize a closed position is the cause of many conversational problems. A common closed position is sitting with your arms and legs crossed and your hand covering your mouth or chin. This is often called the "thinking pose". Ask yourself this question: Are you going to interrupt someone who appears to be deep in thought？ This position gives off "stay away" signs and prevents your main "sign sender" (your mouth) from being seen by others looking for inviting conversational signs.
The open body position is most effective when you place yourself within communicating distance of the other person—that is, within about five feet. Take care, however, not to enter someone's "personal space" by getting too close, too soon.
Leaning forward a little while a person is talking shows your interest and how you are listening to what the person is saying. By doing this, you are saying: I hear what you're saying, and I'm interested in—keep talking!
Often people will lean back with their hands over their mouth, chin, or behind their head in the "thinking" pose. This position gives off signs of judgment, doubt, and lack of interest from the listener. Since most people do not feel comfortable when they think they are being judged, this leaning-back position serves to prevent the speaker from continuing.
In many cultures the most common form. of first contact between two people is a handshake. Be the first to extend your hand in greeting. Couple this with a friendly "Hello", a nice smile, and your name and you have made the first step to open the lines of communication.
Eye contact should be natural, not forced or overdone. Direct eye contact shows you are listening to the other person and that you want to know about her.
A person smiles to show______.
A．he is kind and useful
B．he is happy all the time
C．he is ready to talk with you
D．he sees something funny
A.to be invited
B.being invited
C.inviting
D.to be inviting
A.not to be invited to
B.not inviting to
C.not being invited to
D.being not invited to
A．Friendly and willing to share friends.
B．Superficially friendly and open.
C．Friendly and relaxing.
D．Often inviting you to their home.
- Thank you for inviting me.
- _______
A.I really had a happy time.
B.Oh, it's too late.
C.Thank you for coming.
D.Oh, so slowly？
Mother kept inviting Mrs. Smith to stay for lunch, and finally she ______.
A．gave back
B．gave off
C．gave up
D．gave in
