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If there is a complaint from passengers, flight attendants should first say sorry and then deal with it.（)
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更多“If there is a complaint from p…”相关的问题
听力原文：W：I demand to see the manager．
M：The manager is out，Madam，but if you have a complaint，I’m sure I can assist you．
Q：What’s the man’s attitude？
(15)
A．He is hostile.
B．He is indifferent.
C．He is snobbish.
D．He is helpful.
