题目内容
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[判断题]
If there is a complaint from passengers, flight attendants should first say sorry and then deal with it.()
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听力原文:W:I demand to see the manager.
M:The manager is out,Madam,but if you have a complaint,I’m sure I can assist you.
Q:What’s the man’s attitude?
(15)
A.He is hostile.
B.He is indifferent.
C.He is snobbish.
D.He is helpful.