In business, people have to deal in person__________ all kinds of people. You may have

to use English when talking to different people within your company who don't speak your language; these may be colleagues or co-workers, superiors or subordinates-who may work with you in your own department, in another part of the building or in another branch. And you may also have to deal in English with people from__________ the organization: clients, suppliers, visitors and members of the public. Moreover, these people may be friends, acquaintances or strangers-people of your own age, or people who are__________ or older than you. The relationship you have with a person determines the kind of language you use. This relationship may even affect what you say when you meet people: for example, it's not__________ to say “Hi, how are you!” when meeting the Managing Director of a large company or to say “Good morning, it's a great pleasure to meet you” when being introduced to a person you'll be working closely with in the same team. Remember that people form. an impression of you from the way you speak and behave-not just from the__________ you do your work. People in different countries have different ideas of what sounds friendly, polite or sincere-and of what sounds rude or unfriendly! Good manners in your culture may be considered bad manners in another. Remember also that your body language, gestures and expression may tell people more about you than the words you use.